Well it’s confirmed we are opening tomorrow.

After 8 weeks of closure it will be busy.

We understand there will be many questions so would like to answer some of these for you below. It will be vital that we can keep our telephone lines open this week to call patients so if you have any questions that are not answered below please email them to [email protected] Please do not send emails to other addresses you may have received information from as these do not go to our reception team.

SCHEDULING OF APPOINTMENTS

We are currently scheduling apointments for patients in active treatment, once we have completed this we will be contacting our other patients and scheduling their appointments. Thank you for your patience and understanding. In the meantime if your next appointment is a pretreatment review and you have any concerns please send an email and photos to [email protected] Entry to the practice is by appointment only due to strict social distancing requirements limiting the number of people allowed in the building.

EMERGENCIES

Our website has a lot of information and videos to assist with common issues that may be faced but if you need further assistance please email [email protected] with the issue and send photos so that we can review and advise as to the next step.

IF YOU NEED TO PICK SOMETHING UP EG WAX OR ELASTICS

Please email us to let us know what you need on [email protected] . We will post what you need out to you or organise to leave it in an area for you to pick up. Strict social distancing limits the number of people allowed into the building.

PROCEDURES FOR ATTENDING APPOINTMENTS

Please see our previous post regarding procedures for attending appointments.

Once again thank you for your understanding and see you soon.

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